Version effective as of February 1st, 202

Article 1 – Purpose and Enforceability of the GTC

These General Terms and Conditions of Sale (hereinafter the "GTC") govern the online sales of plant-based beauty (hereinafter the "Products") made on the website https://rowse.co (hereinafter the "Website").

The seller is the company ROWSE, a simplified joint stock company with a share capital of €38,541 whose registered office is located at 128 Rue la Boétie in Paris, France, (75008); registered in the Paris Trade and Companies Register under the number 842 266 561, intra community VAT number FR38842266561 (hereinafter referred to as "ROWSE" or "We"). 

All orders placed on the Site are subject to these GTC. We reserve the right to adapt or modify these terms and conditions at any time, the version of the GTC applicable to any transaction being the one appearing online on the Site at the time of the order. 

The GTC govern the online sale of ROWSE products to buyers who are consumers (hereinafter "You").

The GTC are enforceable against you insofar as you have checked a box provided for this purpose containing the wording: "I have read and accept ROWSE’ General Terms and Conditions of Sale" before placing any order. You thus acknowledge that you have read them and expressly accept them.

The GTC are also sent to you by email when you confirm your order, in pdf format. 

Article 2 – Conditions of Sale

You declare that you are purchasing one or more products for personal use and not for professional purposes. You certify that you are of legal age and have full legal capacity to place an order on the site. If you are a minor, you undertake to ensure that your legal representative has also consented to the purchase, and you guarantee ROWSE against any difficulty in this regard.

Article 3 – Products and Availability

Information on our products and process are available on the site.

Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered. In particular, the colours, texture or grain of the products displayed on your screen may differ from those of the actual product. We recommend that you refer to the description of the products and their characteristics as mentioned in the site.

In the absence of any particular indication, the products are sold and delivered within the limits of available stock.

In the event of exceptional unavailability of the product ordered after validation of the order, the item would be cancelled, and we will reimburse you as soon as possible.

Article 4 – Ordering Process

4.1 Step

The ordering process is subject to compliance with the procedure established by ROWSE, which consists of a succession of different steps that you must follow to validate your order. 

To order you must: 

  • Add the selected products to your cart in the desired quantities and sizes. 
  • Fill in your email address, tick the corresponding box if you wish to subscribe to the newsletter and create, if you wish, a customer account. 
  • Fill in your delivery information 
  • Choose the method of payment 
  • Validate the order after verifying all information (before clicking on the "Confirm" button, you must check the details of the order and its total price to correct any errors before confirming it). By clicking on "Confirm" you initiate the payment of the order, giving you access to the secure payment process. 

All confirmed orders are considered as a binding purchase contract. 

An order confirmation email will be sent to you. 

Invoices are issued only at the customer’s request. 

4.2 Changes 

Any change you wish to make to an order after confirmation is subject to our prior acceptance. A request for modification may be refused if it is abusive in character. 

4.3 Order refusal 

We reserve the right to refuse any order for legitimate grounds and more particularly if there is a dispute or incident between us relating to the payment of a previous order or relating to a violation by you of the dispositions of the GTC, especially if we suspect that the goods purchased are intended to be resold on a commercial basis. 

Article 5 – Prices and Payment Terms

5.1 Payment Methods

The products are payable in euros, british pounds and dollars. 

To order a Product, you must pay the price, including applicable VAT, sales taxes and other taxes or charges, particularly import taxes and duties, if any, as well as delivery costs.

We accept payment by the following methods: 

  • Visa 
  • Mastercard 
  • American Express 
  • PayPal 
  • ShopPay 
  • E-Gift Card (issued by ROWSE) 

If the payment cannot be made for any reason, the order will be cancelled without our liability being incurred in this respect. 

In the event of payment by credit card, you will access a dedicated area provided by a banking institution, which ensures the security and registration of the payment order. All transactions carried out on the Site are secure. The banking information is encrypted by the SSL system (Secure Socket Layer) and then processed by our financial partner. 

5.2 Paying by E-Gift Card 

Payment by E-Gift Card is made by entering the Gift Card code into the discount code field during the checkout process and clicking on "Apply". If the order value is greater than the Gift Card value, please select a payment method to cover the remaining amount. If the value of the Gift Card is more than the order value, you will have the option to use the same code on future orders until the Gift Card amount is used up. A cash refund of the Gift Card is not possible. 

Article 6 – Delivery

As soon as the Product(s) ordered are shipped, we will inform you by email. If you do not receive this email, we recommend that you check your spam box and, if it is not there, contact us as soon as possible at hello@rowse.co

You will be able to track your order by logging into your customer account if you have created one. 

Delivery is made to the delivery address indicated during the order process, it being specified that this must be the address of your residence or any other physical person of your choice, or a parcel relay point. ROWSE cannot be held responsible for a product that becomes lost or stolen at the time of delivery.  

The delivery Incoterm used by default for all destination countries is DDP (ROWSE is responsible for paying taxes and duties to the customs authorities), except in countries where the local authorities require the recipient to pay taxes and duties directly. In this case the Incoterm is changed to DAP.

The delivery times indicated on the Site are indicative, corresponding to the average processing and delivery times. ROWSE cannot be held responsible for the consequences due to a delay in delivery that is not its fault. 

You must ensure that you have provided accurate and complete information concerning the delivery address (such as: street number, building, staircase, access codes, names and/or intercom numbers, etc.). 

You must check, in the presence of the delivery person, the condition of the product delivered and, in the event of damage due to delivery or missing items, make reservations on the delivery note or on the transport receipt, and possibly refuse the product and notify ROWSE within 3 (three) days of receipt of the Product. 

Article 7 – Return Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The merchandise must be returned at the customer's expense in the same condition in which it was shipped to receive a full refund. This includes:

  • The original packaging
  • The box
  • Any items included in the box (invoice, sample, etc)

We reserve the right to return a damaged item and not refund you if the outer packaging is not intact.

For requesting a return, you must contact customer service through this email (hello@rowse.co) with the following information:

Fill out the form with your:

  • Email address used for the order
  • Order number (beginning with "#")
  • The products you wish to return
  • The reason for the return and any additional comments

Any questions about the process you can contact us at: hello@rowse.co

Article 8 – Exchange Policy (if applicable)

We only replace items if they are defective or damaged. If you would like to exchange your item, please follow the same steps above. 

Exchanges are only accepted if there is proof (image/video) of the defective or damaged items. 

If you have any issues using our return form, don't hesitate to contact our customer service at hello@rowse.co.

Article 9 – Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Mandatory delivery fees will be refunded, but any additional fees tied to specific shipping options chosen by you (e.g., express shipping) remain at your charge. 

The order should be delivered to the person who placed the order. If you decide that someone else can pick up your order, you are responsible for the state in which you have received it. 

Customs duties and tax payable to customs authorities by the buyer (e.g., in the UK) are never refunded. 

If you used an e-gift card to pay for the purchase, we will credit the refund to the gift card. 

Gift cards are not refundable.

Article 10 – Force Majeure

We cannot be held liable if the non-performance or delay in the performance of our obligations is the result of a case of force majeure as defined by French law and the case law of the French courts. 


Article 1 – Object

The company ROWSE is a simplified joint stock company whose headquarters are located at 1288, Rue la Boétie (75008), France, registered with the RCS of Paris under number 842 266 561 (hereinafter "ROWSE" or "We"). 

These terms of service (hereinafter “TOS”) are intended to define the rights and obligations of ROWSE and Internet users (hereinafter "You") browsing the website https://rowse.co (hereinafter the "Site"). 

You are welcome to address any questions you may have about the TOS and more generally about the use of the Site by sending an e-mail to hello@rowse.co 

Article 2 – Acceptance and Possible Modifications of TOS

These TOS govern access to and use of the Site and the services available on the Site (hereinafter the "Services"). 

We reserve the right to modify or update all or part of the TOS at our discretion. We will always post the most current version of the TOS on the Site and will post the date of last modification to reflect the date of update. We encourage you to review these TOS to stay informed of any changes to the extent that they are binding of you. 

Article 3 – Description of the Services

The Site is a commercial site for the sale of plant-based cosmetics, beauty tools and accessories to consumers.

Article 4 – Obligations of the Internet User

When browsing and using the Site, you are required to:

  • Respect the present TOS, the Privacy Policy and the laws and regulations in effect.
  • Always provide accurate and truthful information about yourself.
  • Refrain from making any apology, denial, or trivialization of crimes against humanity, encouraging, or promoting acts of terrorism, inciting racial hatred, hatred against persons because of their sex, sexual orientation, gender identity or disability, as well as child pornography, inciting violence, including sexual and gender-based violence, as well as offences against human dignity.
  • Refrain from using and/or disclosing, without authorization, the personal data of third parties.
  • Refrain from using and/or disseminating photographs or, more generally, content that may be protected by intellectual property rights and/or personality rights.
  • Refrain from using and/or disseminating content and/or vocabulary that may be considered inappropriate, contrary to good morals and/or public order.
  • Refrain from using and/or disseminating files or programs that may damage the operations of the Site or the terminals of other Internet users (for example, files containing a virus)
  • Report any content on the Site that you consider inappropriate and/or illegal by sending an email to hello@rowse.co

Article 5 – Access to the Site

You acknowledge that you have the skills and means necessary to access and use the Site. You acknowledge in this regard that you have verified that your computer configuration does not contain any viruses and that it is in perfect working order. 

ROWSE cannot be held responsible for missing information and/or the presence of viruses on the Site. 

The Site is, in theory, accessible 24 hours a day and 7 days a week. ROWSE cannot be held responsible for discontinuities of the Site and services offered there, whether voluntary or not. In addition, for maintenance reasons, ROWSE may interrupt access to the Site and / or Services for limited periods, at its discretion.

Article 6 – Intellectual Property

The general structure of the Site as well as the texts, videos, audio content, fonts, images (animated or not), sounds, newsletters, press releases, presentations, brochures, illustrations, drawings, graphics, photographs, computer programs and all audiovisual content that is reproduced therein are the exclusive property of ROWSE. 

Any reproduction, representation, publication, transmission, use or modification, in whole or in part, of the Site and/or any of its elements, made without the prior written authorization of ROWSE would constitute an infringement likely to lead to civil and/or criminal proceedings. 

The trademarks and/or distinctive signs of any kind (including corporate names, trade names, signs and/or domain names) of ROWSE and/or its partners, as well as the logos appearing on the Site, are the exclusive property of ROWSE. 

Any total or partial reproduction of these brands, signs, or logos, made from the elements of the Site, without the express prior authorization of ROWSE, is strictly prohibited. 

Article 7 – Personal Data

ROWSE agrees to comply with the regulations applicable to the processing of personal data and with the EU Regulation 2016/679 of the European Parliament and the Council of 27 April 2016. 

Before uploading or providing any personal data to the Site or through the Services, you should carefully read the Privacy Policy available on the site.  

By transferring or providing any personal data to the Site, you agree to be bound by the Privacy Policy of ROWSE.  

Article 8 – Hypertext Links

ROWSE shall not be responsible for your access, via the hypertext links set up within the Site, to other resources on the Internet. In addition, you cannot establish a deep link to the Site without the prior written permission of ROWSE. 

Article 9 – General Dispositions

Any potential situation where ROWSE renounces its claim to a right or a provision of the TOS shall not constitute a waiver of such right or disposition. If a disposition of the TOS is inapplicable or invalid, the other dispositions of the TOS remain fully effective and applicable. 

The TOS is non-assignable, non-transferable and may not be sublicensed by you to any third party. The titles of the paragraphs of the TOS are for information purposes only and have no legal or contractual value. 

Article 10 – Applicable Law and Jurisdiction

Any dispute arising from the interpretation, execution or termination of the TOS is subject to French law, except if the local law in your country of residence provides more protective disposition. 

In case of difficulty, we encourage you to first contact ROWSE to try to find an amicable solution. Any dispute relating to these TOS, including their validity, interpretation, violation, or termination, will be submitted to the competent courts of the place of your residence.