Shipping & Returns

 

We currently ship to Europe, the UK, the U.S. and Canada. 

Standard delivery takes 1-3 days in Europe and 3-5 days in the U.S. Standard shipping is free when you spend €60 or more in Europe and €80 or more in the U.S. and Canada. 

Please allow 1 to 2 business days for us to receive and process your order.

Returns

You can return items up to 30 days after purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To return your product, please mail it to: Rowse, Shipius, C/ Tapicero 5, modulo K, 28830 San Fernando de Henares, Spain 

Gift cards are non refundable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rowse.co.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you would like to exchange your item, please send us an email at hello@rowse.co.

Shipping

To return your product, please mail it to:

Rowse, Shipius, C/ Tapicero 5, modulo K, 28830 San Fernando de Henares, Spain 

We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Please note that you will be responsible for paying for the return shipping costs.