Shipping & Returns

 

We currently ship to Europe, the UK, the U.S. and Canada. 

Standard delivery takes 1-3 business days within Europe and 3-5 business days to the U.S. 
Please first allow 1 to 2 business days for us to receive and process your order.

Standard shipping is free when you spend €50 or more for Europe and 70€ for the UK, €100 or more for the U.S. and Canada. 

Due to the COVID-19 situation, shipping times may vary. 


Due to BREXIT shipments for the UK could suffer some delay, also due to BREXIT and from the 1st of march, you might have to pay duty fees for orders over 135£.

Please check with your local customs. 

 

Returns

You can return items up to 30 days after purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To return your product, please mail it to:
ROWSE 
C/ Almirante 5-3 izquierda
28004 Madrid
SPAIN

Gift cards are non refundable.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rowse.co.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you would like to exchange your item, please send us an email at hello@rowse.co.

 

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